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Soft Matte Speckled Stoneware Pasta Bowl
€65.99
Orders are generally processed within 1–4 business days after payment confirmation. Eligible items may be returned within 30 days of delivery provided they remain unused, undamaged, and in a condition suitable for resale. If an item arrives damaged, defective, incorrect, or incomplete, please contact us at [email protected] within 48 hours of delivery whenever reasonably possible. Approved refunds are generally processed within 7 business days and returned to the original payment method; banks or payment providers may require additional time for the funds to appear. For complete details, please review our Shipping Policy and Refund & Returns Policy.
Product Description
Soft Matte Speckled Stoneware Pasta Bowl is a handcrafted ceramic piece suited to pasta, grain bowls, curries, and everyday meals. The glazed surface and softly irregular handmade form create natural variation in shape, texture, and finish, so each piece has its own character.
Approx. 20cm wide × 6cm high. Food safe; dishwasher safe; microwave safe.
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Shipping & Delivery
Shipping Policy
Welcome to tovemrix.com, operated by TOVEMRIX, LLC.
This Shipping Policy explains how we process, prepare,
ship, and deliver customer orders. It also outlines
shipping destinations, delivery estimates, shipping
charges, free shipping eligibility, international
customs responsibilities, order tracking, and
procedures for reporting delivery-related concerns.
1. Order Processing Time
Orders are normally processed within
1–4 business days after successful
payment confirmation. Processing includes order
verification, payment review, product preparation,
packaging, and shipment arrangements.
Business days are Monday through Friday, excluding
weekends and public holidays. Orders placed during
weekends or holidays will normally begin processing
on the next available business day.
Processing times may occasionally be extended due
to unusually high order volumes, payment verification,
product availability, or circumstances beyond our
reasonable control. If a significant delay affects
your order, we will make reasonable efforts to
provide an update.
2. Shipping Destinations & Availability
We currently offer shipping services to the
United States, Europe, and other eligible
international destinations.
Shipping availability depends on the destination,
carrier coverage, local delivery conditions,
applicable import restrictions, and the nature
of the ordered merchandise.
Certain remote locations, islands, overseas
territories, or areas with limited carrier access
may require additional delivery time or special
shipping arrangements.
Customers shipping to remote or difficult-to-reach
locations should contact our customer support team
at [email protected] before placing an order to confirm
delivery availability and any applicable
shipping conditions.
We reserve the right to contact customers when
a destination cannot be serviced through our
available shipping methods. If delivery cannot
be arranged, we will discuss available alternatives
or arrange a refund for the affected order.
3. Shipping Rates & Estimated Delivery Times
Shipping fees, free shipping thresholds, and
estimated transit times vary according to the
destination region. The following information
applies to our standard shipping services.
| Shipping Region | Standard Shipping Fee | Free Shipping Threshold | Estimated Transit Time |
|---|---|---|---|
| United States | €5.99 | Orders of €110.00 or more | 3–7 business days |
| Europe | €8.99 | Orders of €139.00 or more | 5–10 business days |
| Other International Regions | €11.99 | Not Available | 7–15 business days |
All shipping charges are displayed in
EUR (€).
Estimated transit times begin after an order
has been dispatched and do not include the
standard 1–4 business day processing period.
Delivery estimates are provided for general
reference and are not guaranteed arrival dates.
Actual delivery times may vary due to carrier
operations, customs inspections, weather
conditions, local holidays, or other
circumstances beyond our control.
4. Free Shipping Eligibility
We offer free standard shipping for eligible
orders delivered to the United States and Europe
when the applicable minimum order value is met.
Orders delivered within the United States
qualify for free standard shipping when
the eligible merchandise subtotal reaches
€110.00.
Orders delivered within Europe qualify
for free standard shipping when the eligible
merchandise subtotal reaches
€139.00.
Free shipping eligibility is calculated
after promotional discounts have been applied
and before shipping charges and applicable
taxes are added. Complimentary items and
items with no payable value do not contribute
toward the qualifying subtotal.
Free shipping applies to standard delivery
only. Orders shipped to other international
regions are not eligible for free shipping
promotions unless expressly stated otherwise
in a separate promotional offer.
Special delivery arrangements for remote
or restricted locations may not qualify
for standard free shipping offers.
Any additional charges requiring customer
approval will be communicated before
the order is dispatched.
5. Shipping Methods & Multiple Shipments
Orders are shipped using available delivery
carriers selected according to the destination,
parcel dimensions, shipping requirements,
and operational availability.
Standard shipping is our primary delivery
method. Additional shipping services,
including expedited delivery, may be
offered at checkout when available.
Any additional service charges and
delivery estimates will be displayed
before payment confirmation.
Orders containing multiple items may be
divided into separate shipments due to
inventory locations, packaging requirements,
or fulfillment arrangements.
Separate parcels may be dispatched on
different dates and arrive independently.
Where tracking is available, customers
will receive tracking information for
each shipment.
Multiple shipments arranged by us do not
automatically result in additional standard
shipping charges beyond the amount confirmed
during checkout.
6. Order Confirmation & Tracking
After successfully placing an order,
customers will receive an order confirmation
email containing relevant purchase details.
Once an order has been dispatched, a shipping
confirmation email will normally be sent
with the available tracking number and
carrier information.
Customers can check their order status
through our
Order Tracking
page using the required order information.
Tracking information may take approximately
48–72 hours after shipment
confirmation to become available or reflect
the latest carrier updates.
Tracking updates depend on the carrier
and may not appear continuously throughout
the delivery process. If tracking remains
unavailable after this period or appears
unusually delayed, please contact
[email protected] for assistance.
7. International Customs, Duties & Taxes
International shipments may be subject
to import duties, customs clearance fees,
value-added tax (VAT), goods and services
tax (GST), or other charges imposed by
the destination country or local authorities.
Unless expressly stated otherwise during
checkout, these additional import-related
charges are not included in our standard
shipping fees or merchandise prices.
Customers are responsible for applicable
import duties, taxes, customs processing
charges, and other government-imposed fees
required by the destination country,
unless those charges have already been
collected during checkout.
Customs procedures and import regulations
vary by country. We recommend reviewing
applicable local requirements before
placing an international order.
Customs inspections or clearance procedures
may extend the estimated delivery period.
We cannot guarantee customs processing
times or waive charges imposed by
government authorities.
8. Delivery Delays & Unsuccessful Deliveries
Although we make reasonable efforts to
arrange timely delivery, shipping delays
may occur because of severe weather,
transportation disruptions, customs
processing, local delivery restrictions,
peak shipping periods, or carrier
operational issues.
Customers should ensure that their
shipping address, recipient name,
postal code, and contact information
are accurate before completing checkout.
If an address correction is required,
please contact [email protected] as soon as possible.
Address changes cannot be guaranteed
once an order has entered fulfillment
or has been dispatched.
If a parcel is returned because of an
incorrect address, unsuccessful delivery
attempts, or failure to complete required
customs procedures, we will review the
circumstances and contact the customer
regarding available redelivery or
refund arrangements.
Any additional shipping charges will
be explained before a new shipment
is arranged. Refunds, where applicable,
will be handled in accordance with
our
Refund & Returns Policy
and applicable consumer protection laws.
9. Damaged, Missing & Incorrect Deliveries
Customers should inspect their packages
and merchandise as soon as reasonably
possible after delivery.
If an order arrives damaged, customers
should contact [email protected] within
48 hours after delivery
whenever reasonably possible.
Please include the order number,
a description of the issue, and
clear photographs of the damaged
merchandise and relevant packaging
to help us investigate the concern.
If an order contains incorrect items,
missing merchandise, or a package
marked as delivered cannot be located,
customers should contact our support
team promptly so that we can review
the delivery information and assist
with an appropriate resolution.
The 48-hour reporting period helps
us investigate damage claims promptly.
It does not automatically eliminate
any rights or remedies available
under applicable consumer protection laws.
Depending on the circumstances,
available resolutions may include
replacement, reshipment, or refund
in accordance with our
Refund & Returns Policy
.
10. Shipping Support & Policy Updates
Customers requiring assistance with
shipping availability, delivery estimates,
tracking information, damaged parcels,
or other shipping-related matters
may contact our customer support team
at [email protected].
Please provide your order number
and a brief explanation of your
inquiry whenever possible so that
we can review the matter efficiently.
Additional support information is
available through our
Contact Us
page.
We may update this Shipping Policy
when shipping services, carrier
arrangements, delivery destinations,
or operational requirements change.
The policy applicable to an order
will be subject to the terms
communicated at the time of purchase
and any mandatory consumer rights.
Returns & Refunds
Refund & Returns Policy
This Refund & Returns Policy explains how return requests, damaged or incorrect items, and eligible refunds are handled for tableware purchased through tovemrix.com and supplied by TOVEMRIX, LLC. We aim to provide a clear and reasonable process for customers who may need assistance after receiving an order. This policy should be read together with our Shipping Policy and other applicable website terms.
1. Return Period
Customers may request a return within 30 days from the date the order is delivered, based on the delivery information recorded by the applicable shipping carrier.
Return requests submitted more than 30 days after delivery are generally not accepted, unless otherwise required by applicable law.
If an item arrives damaged, defective, incorrect, or with another delivery-related issue, customers are encouraged to contact us at [email protected] within 48 hours after delivery whenever reasonably possible so that we can review the matter promptly.
2. Return Eligibility & Product Condition
To qualify for a standard return, merchandise should remain in a condition that allows it to be reasonably inspected and, where appropriate, resold.
Returned tableware should generally be unused, unwashed, unaltered, and free from food residue, stains, odors, chips, cracks, scratches, or other signs of use or damage that occurred after delivery.
Original components, accessories, inserts, protective materials, and packaging should be included where reasonably possible.
Customers may open the package and carefully inspect the merchandise after delivery. However, items that have been used beyond what is reasonably necessary to inspect their condition, appearance, size, or suitability may not qualify for a standard return if their condition prevents resale.
3. How to Request a Return
To request a return, customers may contact our support team at [email protected] within the applicable return period.
To help us review the request efficiently, customers may provide the order number, the item they would like to return, the reason for the request, and any relevant photographs when the return relates to damage, defects, incorrect merchandise, or another product-related concern.
Once the request has been reviewed, we will provide the applicable return instructions, including the return destination and any additional information reasonably required to complete the return.
Customers may also reach us through our
Contact Us
page if additional assistance is needed.
4. Return Shipping Costs
Return shipping costs depend on the reason for the return.
If the return is requested because the customer changed their mind, ordered the wrong item, or no longer requires the merchandise, the customer is generally responsible for the cost of returning the item unless otherwise required by applicable law.
If the return is caused by an item arriving damaged, defective, materially different from the order, or because we sent the incorrect merchandise, we will review the circumstances and, where appropriate, arrange or reimburse reasonable return shipping costs.
Any applicable return shipping responsibility will be explained during the return review so that the customer can understand the available options before sending the merchandise back.
5. Damaged, Defective, Missing & Incorrect Items
Customers are encouraged to inspect their order as soon as reasonably possible after delivery.
If an item arrives damaged, defective, incorrect, or if merchandise is missing from the order, customers should contact [email protected] within 48 hours after delivery whenever reasonably possible.
Providing the order number, a description of the issue, and clear photographs of the affected merchandise and relevant packaging can help us review the matter and, where necessary, support a carrier, payment provider, or fulfillment investigation.
Depending on the circumstances, an appropriate resolution may include replacement, reshipment, partial refund, or full refund.
The 48-hour reporting period helps us investigate product and delivery issues promptly. It does not automatically remove any rights or remedies available under applicable consumer protection laws.
6. Refund Review & Processing
Once a returned item is received, we will inspect the merchandise and review the return against the eligibility requirements described in this policy.
If the return is approved, the refund will normally be issued to the original payment method used for the order. Purchases made through Stripe-supported payment methods will generally be refunded through the original payment transaction, while PayPal purchases will normally be refunded through the original PayPal transaction.
Approved refunds are generally processed by us within 7 business days after the return has been received and approved, or after the refund has otherwise been confirmed where no physical return is required.
After we issue the refund, the customer’s bank, card issuer, PayPal, or other payment provider may require additional processing time before the refunded amount appears in the customer’s account. This additional posting time is controlled by the payment provider and is separate from our 7-business-day refund processing period.
7. Refund Amounts & Non-Refundable Costs
Approved refunds generally cover the eligible purchase price of the returned merchandise.
Original shipping charges are generally not refundable when a return is made because of a change of mind, an ordering mistake, or another reason unrelated to an error on our part, unless otherwise required by applicable law.
Where an order issue results from damaged merchandise, defective merchandise, incorrect fulfillment, or another verified error on our part, we will review the circumstances and determine whether applicable original shipping charges should also be refunded.
If a returned item has been used, damaged after delivery, altered, or returned in a condition that materially affects its resale value, the return may be declined or, where permitted by applicable law, the refund may be adjusted to reflect the reduced value.
8. Payment Disputes & Customer Support
We encourage customers to contact us at [email protected] before opening a payment dispute so that we have an opportunity to review the order and work toward an appropriate resolution.
If a payment dispute is submitted through Stripe, PayPal, a bank, or a card issuer, we may provide relevant transaction and order records to the payment provider. These records may include order confirmation details, payment records, shipping and tracking information, delivery confirmation, customer correspondence, return requests, photographs supplied in connection with a claim, and refund records where applicable.
Any dispute documentation is used to explain the transaction history and assist the payment provider in reviewing the matter. Nothing in this policy is intended to restrict rights available under applicable law or under the rules of the relevant payment provider.
Customers who need assistance with a return, refund, damaged item, or payment-related concern may contact us at [email protected] or visit our
Contact Us
page.
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