Discount Policy

This Discount Policy explains how promotional discounts, coupon codes, sale pricing, free shipping offers, and other promotional benefits may apply to purchases made through tovemrix.com. Promotions may be offered from time to time and may be subject to specific eligibility requirements, time periods, product restrictions, or minimum order values.

1. Promotional Discounts

Promotional discounts may be offered through coupon codes, automatic checkout discounts, limited-time promotions, sale pricing, or other promotional arrangements displayed on tovemrix.com.

Each promotion may include its own conditions, including applicable products, qualifying order values, valid dates, customer eligibility, or usage limits. Where specific promotional terms are displayed, those terms apply to the relevant offer.

2. Coupon Code Use

Where a promotion requires a coupon or discount code, the code should be entered during checkout before the order is completed. A discount cannot normally be applied after payment has been successfully completed unless otherwise stated in the applicable promotion.

Coupon codes may be limited to one use per customer, one use per order, selected products, minimum purchase amounts, or other stated conditions.

3. Combining Discounts

Unless a promotion specifically states otherwise, multiple discount codes, promotional offers, or special pricing arrangements may not be combined within the same order.

If more than one promotion could apply to an order, the checkout system may apply the eligible offer permitted under the applicable promotional conditions.

4. Free Shipping Promotions

Free shipping eligibility is determined according to the applicable shipping region and qualifying order value. Where a free shipping threshold applies, eligibility is generally calculated using the merchandise subtotal after applicable promotional discounts have been applied and before taxes and shipping charges are added.

Complimentary items or products with no payable value do not normally count toward a free shipping threshold. Complete shipping charges, free shipping thresholds, and delivery conditions are available in our Shipping Policy.

5. Sale Prices & Promotional Pricing

Promotional prices may be available for limited periods and may change when a promotion ends, stock changes, or website pricing is updated. The price confirmed during checkout is the price applicable to the completed transaction, subject to correction of clear pricing errors where permitted by applicable law.

Discounts are applied in the website's transaction currency, EUR (€).

6. Returns of Discounted Items

Eligible merchandise purchased with a discount may generally be returned under the same return period and eligibility requirements described in our Refund & Returns Policy, unless a specific promotion clearly states a lawful additional condition.

Return requests are generally accepted within 30 days from the date of delivery. Requests submitted after the 30-day period are generally not accepted unless otherwise required by applicable law.

7. Refunds on Discounted Orders

Approved refunds are based on the amount actually paid for the eligible returned merchandise after applicable discounts were applied. Promotional discounts do not normally create a refundable cash value separate from the amount paid by the customer.

Approved refunds are generally processed within 7 business days and are normally returned to the original payment method. A bank, card issuer, PayPal, or other payment provider may require additional processing time before the refunded amount appears in the customer's account.

8. Order Changes & Cancellations

If an order is changed before fulfillment and the revised order no longer satisfies the conditions of a promotion, the applicable discount or free shipping benefit may be recalculated.

If part of an order is cancelled or refunded, the remaining order value may also affect promotional eligibility where the original offer was based on a minimum purchase amount.

9. Invalid or Misused Promotions

We may decline or correct a promotional benefit where a code has expired, is not valid for the applicable order, has exceeded its stated usage limit, or has been applied because of an obvious technical or pricing error.

We may also review orders where there is reasonable evidence of automated coupon abuse, unauthorized duplication, fraudulent activity, or deliberate attempts to bypass clearly stated promotional conditions.

Any action taken under this section will remain subject to applicable consumer protection laws and payment provider requirements.

10. Questions About Discounts

Customers who have questions about a promotion, discount code, promotional price, or free shipping eligibility may contact us at [email protected] or visit our Contact Us page before completing an order.

Payment processing and transaction information is available in our Payment Policy, while return and refund requirements are explained in our Refund & Returns Policy.