Shipping Policy

Welcome to tovemrix.com, operated by TOVEMRIX, LLC. This Shipping Policy explains how we process, prepare, ship, and deliver customer orders. It also outlines shipping destinations, delivery estimates, shipping charges, free shipping eligibility, international customs responsibilities, order tracking, and procedures for reporting delivery-related concerns.

1. Order Processing Time

Orders are normally processed within 1–4 business days after successful payment confirmation. Processing includes order verification, payment review, product preparation, packaging, and shipment arrangements.

Business days are Monday through Friday, excluding weekends and public holidays. Orders placed during weekends or holidays will normally begin processing on the next available business day.

Processing times may occasionally be extended due to unusually high order volumes, payment verification, product availability, or circumstances beyond our reasonable control. If a significant delay affects your order, we will make reasonable efforts to provide an update.

2. Shipping Destinations & Availability

We currently offer shipping services to the United States, Europe, and other eligible international destinations.

Shipping availability depends on the destination, carrier coverage, local delivery conditions, applicable import restrictions, and the nature of the ordered merchandise.

Certain remote locations, islands, overseas territories, or areas with limited carrier access may require additional delivery time or special shipping arrangements.

Customers shipping to remote or difficult-to-reach locations should contact our customer support team at [email protected] before placing an order to confirm delivery availability and any applicable shipping conditions.

We reserve the right to contact customers when a destination cannot be serviced through our available shipping methods. If delivery cannot be arranged, we will discuss available alternatives or arrange a refund for the affected order.

3. Shipping Rates & Estimated Delivery Times

Shipping fees, free shipping thresholds, and estimated transit times vary according to the destination region. The following information applies to our standard shipping services.

All shipping charges are displayed in EUR (€). Estimated transit times begin after an order has been dispatched and do not include the standard 1–4 business day processing period.

Delivery estimates are provided for general reference and are not guaranteed arrival dates. Actual delivery times may vary due to carrier operations, customs inspections, weather conditions, local holidays, or other circumstances beyond our control.

4. Free Shipping Eligibility

We offer free standard shipping for eligible orders delivered to the United States and Europe when the applicable minimum order value is met.

Orders delivered within the United States qualify for free standard shipping when the eligible merchandise subtotal reaches €110.00.

Orders delivered within Europe qualify for free standard shipping when the eligible merchandise subtotal reaches €139.00.

Free shipping eligibility is calculated after promotional discounts have been applied and before shipping charges and applicable taxes are added. Complimentary items and items with no payable value do not contribute toward the qualifying subtotal.

Free shipping applies to standard delivery only. Orders shipped to other international regions are not eligible for free shipping promotions unless expressly stated otherwise in a separate promotional offer.

Special delivery arrangements for remote or restricted locations may not qualify for standard free shipping offers. Any additional charges requiring customer approval will be communicated before the order is dispatched.

5. Shipping Methods & Multiple Shipments

Orders are shipped using available delivery carriers selected according to the destination, parcel dimensions, shipping requirements, and operational availability.

Standard shipping is our primary delivery method. Additional shipping services, including expedited delivery, may be offered at checkout when available. Any additional service charges and delivery estimates will be displayed before payment confirmation.

Orders containing multiple items may be divided into separate shipments due to inventory locations, packaging requirements, or fulfillment arrangements.

Separate parcels may be dispatched on different dates and arrive independently. Where tracking is available, customers will receive tracking information for each shipment.

Multiple shipments arranged by us do not automatically result in additional standard shipping charges beyond the amount confirmed during checkout.

6. Order Confirmation & Tracking

After successfully placing an order, customers will receive an order confirmation email containing relevant purchase details.

Once an order has been dispatched, a shipping confirmation email will normally be sent with the available tracking number and carrier information.

Customers can check their order status through our Order Tracking page using the required order information.

Tracking information may take approximately 48–72 hours after shipment confirmation to become available or reflect the latest carrier updates.

Tracking updates depend on the carrier and may not appear continuously throughout the delivery process. If tracking remains unavailable after this period or appears unusually delayed, please contact [email protected] for assistance.

7. International Customs, Duties & Taxes

International shipments may be subject to import duties, customs clearance fees, value-added tax (VAT), goods and services tax (GST), or other charges imposed by the destination country or local authorities.

Unless expressly stated otherwise during checkout, these additional import-related charges are not included in our standard shipping fees or merchandise prices.

Customers are responsible for applicable import duties, taxes, customs processing charges, and other government-imposed fees required by the destination country, unless those charges have already been collected during checkout.

Customs procedures and import regulations vary by country. We recommend reviewing applicable local requirements before placing an international order.

Customs inspections or clearance procedures may extend the estimated delivery period. We cannot guarantee customs processing times or waive charges imposed by government authorities.

8. Delivery Delays & Unsuccessful Deliveries

Although we make reasonable efforts to arrange timely delivery, shipping delays may occur because of severe weather, transportation disruptions, customs processing, local delivery restrictions, peak shipping periods, or carrier operational issues.

Customers should ensure that their shipping address, recipient name, postal code, and contact information are accurate before completing checkout.

If an address correction is required, please contact [email protected] as soon as possible. Address changes cannot be guaranteed once an order has entered fulfillment or has been dispatched.

If a parcel is returned because of an incorrect address, unsuccessful delivery attempts, or failure to complete required customs procedures, we will review the circumstances and contact the customer regarding available redelivery or refund arrangements.

Any additional shipping charges will be explained before a new shipment is arranged. Refunds, where applicable, will be handled in accordance with our Refund & Returns Policy and applicable consumer protection laws.

9. Damaged, Missing & Incorrect Deliveries

Customers should inspect their packages and merchandise as soon as reasonably possible after delivery.

If an order arrives damaged, customers should contact [email protected] within 48 hours after delivery whenever reasonably possible.

Please include the order number, a description of the issue, and clear photographs of the damaged merchandise and relevant packaging to help us investigate the concern.

If an order contains incorrect items, missing merchandise, or a package marked as delivered cannot be located, customers should contact our support team promptly so that we can review the delivery information and assist with an appropriate resolution.

The 48-hour reporting period helps us investigate damage claims promptly. It does not automatically eliminate any rights or remedies available under applicable consumer protection laws.

Depending on the circumstances, available resolutions may include replacement, reshipment, or refund in accordance with our Refund & Returns Policy .

10. Shipping Support & Policy Updates

Customers requiring assistance with shipping availability, delivery estimates, tracking information, damaged parcels, or other shipping-related matters may contact our customer support team at [email protected].

Please provide your order number and a brief explanation of your inquiry whenever possible so that we can review the matter efficiently.

Additional support information is available through our Contact Us page.

We may update this Shipping Policy when shipping services, carrier arrangements, delivery destinations, or operational requirements change. The policy applicable to an order will be subject to the terms communicated at the time of purchase and any mandatory consumer rights.